Shipping & delivery

We currently ship to eligible addresses in the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or destinations outside the United States. Free standard shipping applies to eligible orders.

We currently ship to eligible addresses in the contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories, and international destinations are not currently supported.

For in-stock orders, we hand your order to the carrier within 2 business days after payment is confirmed. Estimated transit time after carrier handover is 3–7 business days, depending on your destination. Business days are Monday through Friday, excluding U.S. public holidays. Weekends and public holidays are not included in either estimate. Creating a shipping label alone does not mean your order has shipped.

Ships within 2 business days. Estimated transit: 3–7 business days. Weekends and U.S. public holidays excluded.

If a product is available for preorder or backorder, any different shipping timeframe will be clearly displayed before you place the order. We will notify you if we cannot ship within the stated timeframe and offer the choices required by applicable law, including cancellation and a full refund where required. You do not have to wait an additional 30 days after the estimated date to ask us about a delay.

We will send tracking information when your order ships. If tracking has not updated for 3 business days, or delivery is overdue, contact support@icewavetech.com with your order number. This is a support guideline, not a deadline that removes your rights.

If your package is lost, damaged, incomplete, or incorrectly supplied, please contact us promptly. We will investigate with the carrier and arrange a replacement, refund, or other appropriate remedy based on the circumstances and your legal rights. We do not treat carrier handover as automatically releasing us from responsibility for delivery. For a package marked delivered but not received, we will review the delivery evidence with you rather than automatically reject the report.

Contact us as soon as possible to request cancellation or an address change. Before warehouse processing begins, we can cancel an unshipped order without a cancellation fee. After processing begins, we will try to stop or update the shipment, but cannot guarantee that an interception will succeed. If the order has already shipped, our Return & Refund Policy applies. This does not limit any cancellation or refund right you have for a shipping delay under applicable law.

Please check your shipping address before paying. If you discover an error, contact us immediately. If a customer-provided address error causes a return or an additional delivery charge, we will explain any actual additional cost before arranging another shipment. We will investigate the facts and will not automatically deny every refund or replacement because an address issue is reported.

Applicable sales tax, if any, is shown at checkout before payment. For shipping questions, email support@icewavetech.com. For return procedures and responsibility for return shipping, see our Return & Refund Policy ↗ .

Our Shipping Policy ↗ explains eligible destinations, order processing, estimated transit times, tracking, cancellation requests, and delivery problems. There is no 60-minute cancellation limit. Contact us as soon as possible if you wish to cancel or change an address. Before warehouse processing begins, we can cancel an unshipped order without a cancellation fee. After processing begins, we will try to stop or update the shipment, but cannot guarantee a successful interception.

Order Tracking

Order status

Use your tracking number to view the latest shipment updates through 17TRACK. If you only have your order number and checkout email, our support team can help.

Track a Shipment

Enter the tracking number from your shipping confirmation email to view the latest carrier updates.

Tracking number

Enter your tracking number

Track with 17TRACK

Your tracking results will open on 17TRACK in a new tab. Tracking may not appear until the carrier completes its first scan.

Don’t Have a Tracking Number?

Email our support team and we’ll help you check the latest order status.

Please include:

• Your order number

• The email address used at checkout

Contact Customer Support

From Order to Delivery

For in-stock orders, processing takes up to 2 business days after payment is confirmed. Estimated transit is another 3–7 business days after carrier handover. Weekends and U.S. public holidays are excluded.

Business days are Monday through Friday, excluding U.S. public holidays. Weekends and public holidays do not count toward processing or transit estimates. A shipping label alone does not mean the carrier has received your order.

If we cannot ship within the stated timeframe, we will notify you and offer the choices required by applicable law, including cancellation and a full refund where required.

Still Need Help With Your Delivery?

Send us your order number, checkout email, tracking number if available, and a brief description of the issue. For damage claims, relevant photos or video are helpful if reasonably available.

Email Customer Support

When will my order ship?

In-stock orders are handed to the carrier within 2 business days after payment is confirmed. Weekends and U.S. public holidays are excluded. We will send tracking information when your order ships; creating a label alone is not carrier handover.

How long does delivery take?

Estimated transit time after carrier handover is 3–7 business days, depending on your destination. This is additional to the processing time. Weekends and U.S. public holidays are excluded.

Why hasn’t my tracking information updated?

If tracking has not updated for 3 business days or the estimated delivery window has passed, email support@icewavetech.com <mailto:support@icewavetech.com> with your order and tracking numbers. We will investigate with the carrier. Reporting sooner is welcome; this support guideline does not remove any legal rights.

My package shows as delivered, but I haven’t received it. What should I do?

Contact our support team with your order number, checkout email, and tracking number. We will review the delivery evidence with you and investigate with the carrier rather than automatically reject your report. We will arrange an appropriate remedy based on the circumstances and your legal rights.

What happens if my package is lost?

Contact us with your order and tracking numbers. We will investigate with the carrier and arrange a replacement, refund, or other appropriate remedy based on the circumstances and your legal rights. Carrier handover does not automatically release us from delivery responsibility.

What should I do if my package or product arrives damaged?

Contact us promptly with your order number and a description of the damage. Include relevant photos or video if reasonably available. For a verified defect, outbound delivery damage, or an incorrect item reported within 30 days after delivery, we offer a free replacement or full refund and cover necessary return shipping. Our Return & Refund Policy ↗ , one-year limited warranty, and your legal rights apply.

Can I check my order without a tracking number?

Yes. Email support@icewavetech.com <mailto:support@icewavetech.com> with your order number and the email address used at checkout, and our support team will help check the order status.

Effective date: October 16, 2026.

Last updated: October 16, 2026

Order Placed

We receive your order and send a confirmation email.

Applicable sales tax, if any, is shown at checkout before payment. For shipping questions, email support@icewavetech.com. For return procedures and responsibility for return shipping, see our Return & Refund Policy ↗ .